EAST UMATILLA FIRE & RESCUE
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CUSTOMER SURVEY
Did you have a recent experience with East Umatilla Fire & Rescue?
How did we do?
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What type of call was requested?
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Medical Emergency
Vehicle Incident
Fire Response
Other
If Other please specify:
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When did this occur?
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January
February
March
April
May
June
July
August
September
October
November
December
Select One
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Where did your interaction occur? (street address, business name, intersection - please be specific, if possible)
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For emergency calls only: From the time I called 9-1-1, East Umatilla Fire & Rescue personnel arrived on the scene quickly.
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Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Other
If Other, please specify:
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East Umatilla personnel conducted themselves with integrity.
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Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Other
If Other, please specify:
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East Umatilla personnel demonstrated professionalism when interacting with you and other members of the public.
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Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Other
If Other, please specify:
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East Umatilla personnel appeared to be committed to your safety, as well as their own.
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Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Other
If Other, please specify:
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East Umatilla personnel displayed teamwork when working to provide emergency or non-emergency service.
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Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Other
If Other, please specify:
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East Umatilla personnel provided service with a clear intent to achieve excellence.
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Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Other
If Other, please specify:
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East Umatilla personnel took time to explain their actions.
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Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Other
If Other, please specify:
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East Umatilla personnel were knowledgeable and competent.
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Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Other
If Other, please specify:
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If this was a fire, do you feel that the firefighters did everything they could do to minimize damage to your structure and its contents?
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Yes
No
If this was a fire and you were not able to occupy your structure, were you given information on services to assist you? (e.g. Red Cross, etc?)
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Yes
No
Did East Umatilla personnel provide referrals or information to meet your needs?
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Yes
No
Overall, how would you rate the service provided by East Umatilla Fire & Rescue?
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Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
Please provide any comments, suggestions, or feedback that can assist us in evaluating the service we provide.
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If you would like to be contacted by a representative of East Umatilla Fire & Rescue about the services you received, please fill out the information below. We appreciate the opportunity to follow up when indicated.
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