Customer Survey

What type of call was requested? (required)

Medical Emergency

Vehicle Incident

Fire Response

Other

If Other, please specify:

When did this occur?

Select one

Where did your interaction occur? (street address, business name, intersection - please be specific, if possible) (required)

For emergency calls only: From the time I called 9-1-1, East Umatilla Fire & Rescue personnel arrived on the scene quickly.

If Other, please specify:

East Umatilla personnel conducted themselves with integrity. (required)

If Other, please specify:

East Umatilla personnel demonstrated professionalism when interacting with you and other members of the public. (required)

If Other, please specify:

East Umatilla personnel appeared to be committed to your safety, as well as their own. (required)

If Other, please specify:

East Umatilla personnel displayed teamwork when working to provide emergency or non-emergency service. (required)

If Other, please specify:

East Umatilla personnel provided service with a clear intent to achieve excellence. (required)

If Other, please specify:

East Umatilla personnel took time to explain their actions. (required)

If Other, please specify:

East Umatilla personnel were knowledgeable and competent. (required)

If Other, please specify:

If this was a fire, do you feel that the firefighters did everything they could do to minimize damage to your structure and its contents?

Yes

No

If this was a fire and you were not able to occupy your structure, were you given information on services to assist you? (e.g. Red Cross, etc?)

Yes

No

Did East Umatilla personnel provide referrals or information to meet your needs?

Yes

No

Overall, how would you rate the service provided by East Umatilla Fire & Rescue? (required)

Please provide any comments, suggestions, or feedback that can assist us in evaluating the service we provide.

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